Frequently Asked Questions - FAQs

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Yes, for classes, so long as you cancel until 1 day after the first class you will get an 80% refund. If you cancel until 1 day after the second class you will get a 70% refund. After that there are no refunds.

For parties or events, there will be a non-refundable deposit specific to the type of event you are planning.

If your child missed a class, we may be able to offer make-up classes at another location and/or on another day – all depending on space and class dynamics, 

Yes – we offer pro-rated classes for late-comers at $50/class, $300 minimum (9 classes = $450, 8 classes = $400, 7 classes = $350..) – space permitting.

Yes – We follow the NYC law and all kids must be vaccinated. Currently this is the requirement:

All coaches and all kids, including vaccinated ones, must wears masks during their time at the pod. In addition, we will encourage other customers to wear masks while the kids are present. Of course, proof of vaccination is required for anybody above the age of 12 frequenting our pods.

We have a number of highly qualified coaches. All the coaches profiles can be found here: www.pingpod.com/coaches

Kids classes are for beginners and intermediate players but not experts. Naturally, some kids will be more advanced than others and that’s ok. The coaches will make sure that every kid stays involved and is having fun while learning the fundamentals of table tennis. Please inquire about high performance classes/lessons.

For the younger ones (6-11 years), classes range from 2 to 6 kids per class. For the older ones (10-14), classes range from 2 to 4 kids per class.

Typically each class will have 1 coach (at one table). So there are between 2 to 6 kids per coach depending on level and class.

Yes, all parents are asked to fill out an allergy questionnaire which will be passed on to the coaches who will be fully aware.

Yes, all pods are air-conditioned (and heated if need be) with plenty of air circulation including HEPA filtration.

Drop-off is encouraged. However, if there is enough space, conforming with COVID restrictions, you may watch the class. Please check with us before each class. Some classes will be at a Private Pod. If they are filled you can wait in the lounge area – provided there is space.

The coaches will not leave before every single kid is signed out by their guardian. If you are more than 15 mins late we may have to compensate the coach for their time.

Ping Pod
To play at PINGPOD requires PROOF OF VACCINATION as part of the KEY TO NYC

To play at PINGPOD requires PROOF OF VACCINATION as part of the KEY TO NYC